CUSTOMER STYLE PROFILES
CLASSIC HERITAGE
- older woman 30+
- affluent (possibly from old money)
- elegant styling
- appreciates service
- likes quality
- classic styling
- strong brand loyalty
- values investment pieces
shops at…
Browns
Matches
Liberty
HERITAGE WITH A MODERN VIBE
- younger customer 20+
- appreciates classic styles and British heritage styling
- appreciates quality and fabrics
- creative
- not afraid to experiment with styles
shops at…
Oxfam boutique
Absolute Vintage (Blondie)
B Store
Labour of Love
Present
TREND SETTER
- art and design knowledge
- fashion forward. Involved in the industry or inspires to be involved in the fashion industry
- broad fashion knowledge
- experimental style
- young 18+
- affluent
- dresses to impress
- very confident
notjustalabel.com
Browns Focus
Dover St Market
Sick (a trend setter, but not involved directly with the fashion industry)
VINTAGE LOVER
- young 18+
- dedicated shoppers
- not fashion forward
- part of the vintage culture
shops at…
Beyond Retro
Urban Outfitters
Absolute Vintage
Labour of Love
Oxfam Boutique
CREATIVE PROFESSIONAL
- effortless style
- minimal, androgynous (confident woman)
- appreciates cut and quality
- focus on comfort
- dresses for them self
- values investment pieces
- brand loyalty
ln-cc.com
Acne
Sefton
oki-ni.com
TREND FOLLOWER… WANNABE FASHIONISTA
This is a broad category. The Selfridges customer is by no means the same as the Topshop consumer. However they both share similar attributes…
- limited fashion knowledge
- understands mainstream fashion- reads ‘Vogue’ and ‘Grazia’
- aspires to belong within a fashion crowd
- no brand loyalty
- follows trend predictions
- no fashion confidence
- dresses to impress
shops at…
Selfridges
Topshop
Diverse
Urban Outfitters
farfetch.com
netaporter.com





